We're Here to Help
Whether you need help with your HOCATT unit or have questions about your sessions, our team is ready to assist you.
Get in Touch
Choose the option that works best for you.
Call Us
(817) 430-1286For urgent equipment issues or sensitive questions, call us directly. Our team is available during business hours.
Mon–Fri, 9 AM – 5 PM CT
Email Us
support@hocatt.comSend us details, photos, or screenshots of your issue. We typically respond within one business day.
Responses within 1 business day
Live Chat
Chat with our support team in real time during business hours. Select your issue type and we'll connect you with the right person.
Mon–Fri, 9 AM – 5 PM CT
How Can We Help?
Technical Support
If something isn't working right with your HOCATT unit. Equipment issues, malfunctions, component concerns, or error codes.
Best channel: Phone or Email
Operational Support
Questions about using your unit or optimizing your sessions. Settings, interface questions, protocols, and how-to guidance.
Best channel: Chat or Email
Frequently Asked Questions
What should I do if my unit displays an error code?
Note the error code displayed on your unit's screen and contact us by phone or email. Having the error code, your unit's serial number, and a brief description of what happened before the error will help our team assist you quickly.
How do I schedule a service visit?
Call our support line at (817) 430-1286 or email support@hocatt.com with your location, unit serial number, and a description of the issue. Our team will coordinate a service visit based on your location and the nature of the concern.
Where can I find my unit's serial number?
Your HOCATT unit's serial number is located on a label on the back of the unit near the base. It's also included in your original purchase documentation. If you're having trouble locating it, our team can help you find it.
What are your support hours?
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time. You can leave a voicemail or send an email outside of these hours, and we'll respond on the next business day.
I have a question about wellness protocols — what should I do?
For questions about specific wellness goals or how sessions relate to your personal needs, we recommend speaking with our team by phone. A phone conversation allows us to give you the most thorough and personalized guidance. Call us at (817) 430-1286 during business hours.